TEAM Global and e-Wise

TEAM Global is an authorized reseller and systems integrator partner of e-wise Solutions here. e-Wise Solutions' headquarters is based in Melbourne, Australia and is one of the fastest growing mobile solutions technology providers. Currently, one of the top IT companies in Australia expanding its market base in Asia Pacific.

e-wise Solutions provides technology solution and highly adaptable enterprise wide service request and dispatching system cross industry. e-wise offers mobile solutions for front office operations and multi-sites organization. e-wise technology allows transmission to the field using a variety of methods- General Packet Radio System (GPRS), WiFi, radio, satellite and Short Message Service (SMS) - simultaneously, thus provides mobile user with the advantage of working in an occasionally connected fashion across multiple network.

FOCUS (Field Operations Case Utility System) provides CRM/Case Management and Mobility functionality with fully integrated dispatching over multiple data networks. FOCUS enables large organizations to extract maximum value and efficiency from their current and future back office and front office applications. It provides an enterprise wide platform that caters for the mobilization of complex, heavily integrated business workflow requirements to and from the field using the occasionally connected computing model. e-wise has implemented FOCUS in many large organizations in Australia, New Zealand and the Asia Pacific region.

FOCUS is integrated into the following environments :

  • ERP Systems from vendors such as SAP, Peoplesoft, Axpata.
  • Asset and case management applications such as PeopleSoft's Vantive, Maximo, AssetWorks.
  • GIS applications, such as MapInfo, ESRI, Infomaster. Integration with other OpenGIS environments, such as Intergraph, is easily accomplished.
  • Inbound and outbound FAX, document management, email, computer telephony integration (CTI) and interactive voice recognition (IVR) technology, Web, SMS and FieldAtWork (F@W) applications.
  • Rostering systems such as OpenWave.
  • Radio networks, such as specialized mobile radio (SMR), GPRS network and satellite networks.40

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